![]() It can be used both as an internal database for agents and an external public help center for customers. Knowledge Base is a tool that builds a self-service help center. The application stores customer profiles and the history of their previous messages. Īll inquiries are collected as tickets and assigned with the appropriate statuses and categories within the application. Team members can create tickets if customer queries came from other communication channels, such as LiveChat, Facebook Messenger, WhatsApp or a phone call. Customers can leave messages for companies by using dedicated email addresses. It is a system for tracking, prioritizing and resolving customer support tickets. HelpDesk is the third product sold by the company. Other features include rich messages, an intelligent matching system, entities system (that allow to validate and save user input) and an open API. It creates intelligent chatbots to communicate with customers in messaging apps, such as Messenger and Slack. It is an artificial intelligence-based bot platform. It was initially launched and developed as BotEngine and was rebranded to ChatBot in November 2018. ChatBot ĬhatBot is the second product sold by the company. On the software market, company cooperates with such companies as Microsoft, MySQL AB, Intel or Red Hat. Technology partners include: Elastic for search and analytics engine, Postmark for delivery of transactional emails, Recurly for subscription billing and Pingdom for performance monitoring and uptime tracking. LiveChat Software owns the technology it uses in the product, however in areas unrelated directly to chat, the company relies on 3rd party services. It is a live support software and help desk software used by companies to provide real-time communication with customers using different communication channels: online chat on the website and inside mobile applications, email and social media (such as Facebook Messenger and Twitter). LiveChat is main product sold by the company. ![]() LiveChat Software has been introduced to the Warsaw Stock Exchange in April 2014 with the symbol LVC. After the transaction was completed in September 2011, the founders own 60% of the stake, while Tar Heel Capital owns 40% of the company. After Naspers agreed in June 2011 to sell its entire stake, the founders teamed up with private equity firm Tar Heel Capital to finalize the buyout of the 60% stake. In January 2011, the management team sought to get back a controlling equity stake in the company and started a management buyout. This way LiveChat Software became another Polish company in Naspers capital group, joining Gadu-Gadu and. decided to follow its strategy of having fewer companies but larger individual transactions and sold its entire stake along with another 13% of company stock to another publicly listed company, Gadu-Gadu S.A. In October 2006 50% of company stock was bought by Capital Partners S.A., investment and consultancy firm publicly listed at Warsaw Stock Exchange. ( LLC) in Wrocław, Poland, since October 2007 runs as a stock company. It’s not exactly the epitome of beauty, but it’s better than the default.Founded in 2002 as LiveChat Sp. The only thing that bothered me was that it looked kinda crappy, so I made a theme that looks (almost) like Colloquy. ![]() It’s not without issues either, but they’re small and because LimeChat is very new and actively developed, I hope they’ll be resolved soon. And looking at their trac timeline, it doesn’t like like one is coming anytime soon.Īlways eager to try out something new, I gave LimeChat a shot and quite liked its minimalism. Colloquy hasn’t seen a new release in more than seven months. But usually, they’re worked out over time. And don’t even start about the entire chat window just going blank all of a sudden. The sidebar didn’t quite look right, and the drag-to-reorder thing for the channels never really worked for me. Double-clicking to select a word would often select the entire chat. Yet Colloquy was the only Mac app (Firefox, in my opinion, not counting as a Mac app) I encountered that didn’t support it. As a non-native speaker, the floating dictionary panel ( command+control+d) is heaven-sent. I’ve used Colloquy ever since, but some things about it bothered me. Young and innocent, people just set up Colloquy, for me and off I went, being goatsed and lemonpartied. When I started working for Last.fm in 2006, I didn’t even know what IRC was. So my IRC client is one of the apps I use most. We use it to communicate, to see when someone deploys or checks in code and-above all-to party. (Just extract and copy to ~/Library/Application Support/LimeChat/Themes/.)Īt Last.fm, we use IRC all the time. A Theme for LimeChat: Colloquial back to the homepage A Theme for LimeChat:ĭownload theme: Colloquial.zip (4kb).
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